Frequently Asked Questions

Click on the "Sign Up" button on our homepage, fill in your details, and verify your email address. You'll then be able to access your dashboard.

Yes, you can change your email in your account settings. Go to Profile > Settings > Email and follow the verification process.

Click "Forgot Password" on the login page. We'll send you a password reset link via email. Follow the link to create a new password.

Yes, we use industry-standard encryption and security measures to protect your data. See our Privacy Policy for more details.

Browse available courses, click "Enroll Now", and complete the payment process if applicable. You'll have immediate access to the course content.

Mobile app users can download course materials for offline viewing. Web-based learning requires an internet connection.

For optimal experience, use a modern browser (Chrome, Firefox, Safari, Edge), maintain a stable internet connection, and have 4GB RAM minimum.

We offer a 14-day money-back guarantee if you're not satisfied with your course. Contact our support team for assistance.

Once enrolled, you have lifetime access to course materials, including all future updates.

Complete all course modules and pass the final assessment with a score of 70% or higher. Your certificate will be automatically generated.

Yes, certificates are available for download as PDF files from your dashboard under "Certificates".

Our certificates are accredited and recognised by relevant industry bodies. Details are provided in your course information.

Yes, you can share certificates via social media, email, or by sharing the unique verification link.

We accept all major credit and debit cards via Stripe, plus PayPal and SumUp checkout.

No, there's no subscription — every course is a one-time payment. We do offer course bundles at a discounted combined price for learners who want access to multiple related courses.

Yes, invoices are automatically sent to your registered email after payment. You can also download them from your account.

Yes, we offer bulk discounts for organisations. Contact our sales team at support@trainifyhub.co.uk for more information.

Clear your browser cache, check your internet speed, try a different browser, or update your browser to the latest version.

Ensure you have a stable internet connection and click "Save" before closing. Clear browser cache and try again.

Yes, TrainifyHUB is fully mobile-optimised — no app download needed. Just sign in through your phone or tablet's browser.

Please report it to our support team at support@trainifyhub.co.uk with details about what happened and steps to reproduce the issue.