Frequently Asked Questions

Question 1

Are TrainifyHUB certificates recognised by employers?

Accepted Answer

Yes. CPD-certified TrainifyHUB certificates include a QR verification code and are accepted by employers across the UK and by 1,000+ professional bodies including CIPD, ACCA, and CMI.

Question 2

What is the difference between CPD and RoSPA accreditation?

Accepted Answer

CPD (Continuing Professional Development) accreditation from the CPD Standards Office verifies professional learning hours. RoSPA accreditation from the Royal Society for the Prevention of Accidents validates health and safety course content against industry standards. TrainifyHUB holds both.

Question 3

Can I take a course on my mobile phone?

Accepted Answer

Yes. TrainifyHUB is fully mobile-optimised and accessible from any device — desktop, tablet, or smartphone — with 24/7 availability and lifetime access.

Account & Registration

How do I create an account?

Can I change my email address?

What if I forgot my password?

Is my personal information secure?

Courses & Learning

How do I enroll in a course?

Can I access courses offline?

What are the system requirements?

Can I get a refund if I'm not satisfied?

How long do I have access to courses?

Certificates & Completion

How do I get a certificate?

Can I download my certificate?

Are certificates recognized by industry?

Can I share my certificate?

Payments & Billing

What payment methods do you accept?

Is there a subscription option?

Can I get an invoice for my purchase?

Do you offer corporate discounts?

Technical Support

I'm having video playback issues. What should I do?

Why is my progress not saving?

Can I access my courses on mobile?

What should I do if I encounter a bug?

Still need help?