Terms and Conditions

1. Our training contract

These terms cover self-paced digital courses, live online training through Zoom or Microsoft Teams, and face-to-face training supplied by SL BROTHERS LTD trading as TrainifyHUB. We supply training to individual purchasers and employers or companies, including purchases made by authorised managers. The product description and booking confirmation identify the course, format, price and requirements for your order.

Read these terms and the Refund Policy before ordering. Our Privacy Notice explains the use of personal information; our Cookie Policy explains storage and tracking technologies. Accepting these terms does not mean consenting to optional marketing or losing consumer cancellation rights without the separate steps required by law.

Specific written terms that we expressly agree for a booking take priority over general commercial terms to the extent of a conflict. No term removes mandatory consumer rights. Information and promises binding under applicable law remain part of the contract. We provide the applicable terms and order details in a confirmation you can keep.

2. Accounts and eligibility

Give accurate information and keep contact details current. Accounts identify the learner whose training progress and assessment are recorded. Do not share a learner login or use another learner's identity. Use a password you can keep secure and notify us if you believe an account has been compromised.

The minimum learner age is 16. Eligible learners aged 16 or 17 may purchase and undertake suitable courses, subject to any disclosed course-specific entry requirements and applicable rules for the contract. Where an employer or another authorised purchaser buys for a learner, that purchaser is responsible for the order and payment. We do not accept learners under 16 under this service arrangement.

Courses principally address UK practice. Overseas customers may purchase, but should check course relevance and any local recognition requirements before ordering. We do not promise that a UK course or certificate meets another country's regulatory, employment or professional requirements.

3. Prices, payment and acceptance

Full payment is required through the website or an authorised secure payment link supplied by email. We do not take payment over the telephone. The order page must show the total amount payable, including any applicable tax and unavoidable fee, before you commit to payment. Course and bundle discounts apply only as disclosed for the order.

Your order is accepted when we issue a booking or purchase confirmation accepting it. A payment-provider receipt alone does not replace the course confirmation. If we cannot accept or supply an order, we notify you and refund the payment for the rejected order. We do not impose a higher price after acceptance without agreement.

Keep your confirmation and check the delivery date, learner or purchaser details and course requirements. Report a material error promptly. A booking correction does not remove an applicable right to cancel.

4. Course access and employer allocation

An individual learner has nine months from purchase to complete a course. For courses purchased by an employer or authorised manager for staff, the learner has nine months from the date the course is assigned. The dashboard or confirmation should identify the relevant start and expiry dates. Learner access is not lifetime access.

Unassigned courses purchased by an employer or authorised manager do not expire. Assignment starts the learner's nine-month completion period. It does not restart the refund period for the purchase. If a purchased course is withdrawn before assignment, contact us so that we can arrange an agreed suitable replacement or the applicable refund; we do not retain payment while making the credit unusable.

An organisation may create manager and learner accounts and allocate courses within its own organisation. Authorised managers may purchase and allocate courses to their staff. Employer and manager permissions allow access to the relevant learner's progress, results and completion reports, as explained in the Privacy Notice. They do not authorise access to another organisation's records.

For self-paced training, a learner's paid course starts when paid content is first opened or revealed. Dashboard login, course listings, public descriptions and genuine free previews do not count. Once assigned and started, a course cannot be switched to another online learner. Never share a completed assessment or certificate as another person's achievement.

5. Digital access during cooling off

Where a consumer is entitled to a statutory cancellation period, early supply of paid digital content requires an express request and acknowledgement that the cancellation right is lost when supply begins. We record the choice and provide confirmation on a durable medium such as email. General terms acceptance and ordinary login do not replace that process. Without an early-access choice, access is arranged after the applicable cancellation period.

For employer business purchases the consumer cooling-off rules normally do not apply to the purchasing business; the commercial Refund Policy still applies. Where purchaser status or the contract is mixed or unclear, we assess the actual circumstances rather than relying on the account label.

6. Course requirements and certification

A course may include modules, video, downloadable resources and an online assessment. The published course requirements specify compulsory elements and the pass standard. You must complete the required work honestly. We may investigate suspected impersonation, copied assessment answers or other malpractice and allow you to respond before a final decision, subject to any applicable awarding-body procedure.

Successful completion leads to a digital PDF certificate where the course includes certification. A printed certificate is not included unless expressly offered. The certificate is valid for one year; the course information and issued certificate must identify the validity dates. This certificate period is separate from the nine-month course-completion period. A completion certificate does not itself guarantee a licence, job, professional competence or statutory compliance.

The course description must identify actual accreditation, approval, CPD points and certificate issuer. Provider accreditation and course-specific approval are different claims. The minimum assessment pass mark is 80%; the exact course standard and any higher requirement must be shown before purchase. A learner who fails may retake the assessment without an additional retake fee during the valid course-access period. There is no charge solely for an additional failed-assessment attempt. We do not add undisclosed compulsory certification charges later.

7. Live and face to face delivery

The booking specifies the agreed date, time, venue or joining method and required attendance. For live online training, you need a suitable device, reliable connection and the disclosed meeting software. For face-to-face training, bring the identity evidence and equipment identified before booking. Tell us about accessibility or reasonable-adjustment needs promptly so we can discuss suitable arrangements.

Learners must attend the required sessions and follow reasonable safety, conduct and assessment instructions. We may prevent unsafe or seriously disruptive participation using a proportionate response. Late arrival, missing required identification, no-show or insufficient attendance will normally require a new paid booking. Any consumer charges and remedies remain subject to the Refund Policy and applicable law.

Sessions are not routinely audio or video recorded under the stated delivery arrangement. Course activity, progress and assessment answers are recorded in the LMS. A change involving session recording requires appropriate notice and privacy arrangements before recording begins.

8. Cancellations, transfers and refunds

Our separate Refund Policy forms part of these terms. Self-paced change-of-mind refunds are available within 14 days after purchase where paid content has not started, subject to the stated rules for digital consent and consumer rights. No voluntary change-of-mind refund is available after that purchase period solely because the course is unused.

For face-to-face and live online training, cancel at least 14 full calendar days before the scheduled start for a full commercial refund. Later cancellation and bookings inside that deadline are subject to the business-booking rules, consumer net-loss assessment and any applicable statutory cooling-off rules. A service booked to begin within 14 days does not automatically lose all consumer cancellation rights.

Timely date transfers are free of a transfer administration fee and have no numerical limit, subject to suitable availability. A different service or course price must be agreed in advance. Late illness or emergency transfers are discretionary and may be declined. Employer substitutions for face-to-face training are free of a substitution administration fee where eligibility and registration rules allow them.

If we cancel scheduled training or materially change its date, choose a full refund for the affected booking or a new date with your agreement. For bundles, eligible unused courses are assessed separately using the disclosed discounted allocation. Starting one component does not automatically start every other component.

Send cancellation and refund requests to support@trainifyhub.co.uk. A clear statutory cancellation statement is sufficient; a reason or particular form is not required. The Refund Policy includes an optional notice template and repayment details.

9. Technical problems and continuity

We give advance notice of planned maintenance where practicable. Our target is to resolve an unexpected platform failure within 24 hours of identifying it, but the appropriate remedy depends on the fault. Report the affected course, time and symptoms. We investigate using proportionate technical records and keep you informed where the problem continues.

Where our failure prevents meaningful access or delivery, we assess an appropriate remedy, including restoration, agreed access extension, repeat performance or a refund or price reduction where the applicable conditions are met. We do not use maintenance, supplier problems or a third-party platform fault to exclude our contractual or statutory responsibilities.

10. Use of training materials

We grant the assigned learner a limited personal licence to use the purchased materials for their training during the agreed access period. Employer purchase permits allocation of the purchased learner places; it does not permit unlimited reproduction or redistribution of course content. An employer's own internal training arrangement must be expressly agreed if broader rights are needed.

Do not resell course access, share accounts, publish paid materials, remove ownership notices, interfere with platform security or copy assessments for others. Lawful uses that cannot be restricted remain unaffected. Downloadable resources may be used as permitted by the course instructions; a download does not create additional learner places.

11. Suspension and changes

We may temporarily restrict access where necessary to address a credible security risk, serious misuse or account impersonation. We use proportionate restrictions, explain the reason where doing so is safe and lawful, and give an opportunity to respond or correct the problem. Suspension does not automatically remove a valid refund or other remedy.

We may update materials to correct errors or reflect current practice while preserving the agreed course purpose and standard. If a change materially reduces what you purchased, we explain the effect and agree an appropriate solution rather than relying on unilateral changes. Revised terms apply to future purchases unless an existing customer expressly agrees to a lawful change; accrued rights remain unaffected.

12. Our responsibilities and remedies

For consumers, digital content must meet the applicable standards of quality, fitness and description, and services must be supplied with reasonable care and skill. We provide the remedies required by law, which may include digital repair or replacement, service repeat performance or a price reduction up to the full price where conditions are met. Damage to a device or other digital content is assessed under the applicable legal rules.

We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. These terms do not impose a general exclusion of all damages or an arbitrary cap on consumer remedies. For any business booking, a separate limitation applies only if expressly agreed and legally valid; no limitation is invented in this version.

Training does not replace an employer's own risk assessment, supervision, policies or professional responsibilities. This explains the intended educational scope; it does not excuse inaccurate course descriptions or failure to supply the contracted service.

13. Complaints, law and contact

Contact support@trainifyhub.co.uk with a booking or course concern. You may request review of a refund decision. Assessment appeals and complaints involving an awarding body follow the relevant disclosed procedure. A management decision on a discretionary concession does not prevent a complaint or access to legal remedies.

These terms are governed by the law of England and Wales, subject to mandatory protections that apply to a consumer in their place of residence. We do not require consumers to surrender a right to bring proceedings in a competent local court. Business disputes may be brought in the courts of England and Wales, subject to any expressly agreed valid alternative.

If one provision cannot be enforced, the remaining terms continue so far as lawful. No informal delay in exercising a right automatically waives it. This contract does not prevent a mandatory right held by a learner or another person.