Industry Programmebeginner
NOCN MicroLens: Having Difficult Conversations
A short interactive introduction to staying calm, listening actively and expressing yourself respectfully in difficult conversations. NOCN MicroLens online learning, £27.
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Industry RecognisedOnline Self-Paced
DURATION
15m
ENROLLED
0+
LEVEL
beginner
SELF-PACED LEARNING
GBP 27.00
Buy now to secure your place
This programme includes:
15m of learning content
Study at your own pace
Certificate of completion
Industry Recognised
Online Self-Paced
CATEGORY
Soft SkillsLAST UPDATED
Nov 2026
SELF-PACED LEARNING
GBP 27.00
Buy now to secure your place
This programme includes:
15m of learning content
Study at your own pace
Certificate of completion
Industry Recognised
Online Self-Paced
CATEGORY
Soft SkillsLAST UPDATED
Nov 2026
About this programme
A sensitive subject or misunderstanding can make an ordinary conversation feel difficult. This course offers a short space to think about how you listen, respond and express your own perspective.
📘 Programme Overview
The provider describes a 15-minute course using scenarios, quizzes and practical tips. Learners explore calm responses, active listening, respectful expression and challenging situations, including conflict and sensitive conversations.
👥 Who This Is For
For learners who want an introductory approach to conversations they find challenging in everyday life.
⏱ Learning Time
Approximately 10–15 minutes, in line with NOCN's MicroLens collection description. The course is self-paced; allow extra time if you want to revisit activities or reflect on the learning.
🔑 Booking and Access
✓ TrainifyHUB course price: £27.
✓ After purchase, contact hello@slbrothers.co.uk with your booking reference.
✓ We check your details and arrange enrolment on the external NOCN platform manually.
✓ Use the individual access instructions supplied to begin your self-paced learning.
💻 What You Need
A suitable device, reliable internet access and an email address you can access. Review any course-specific platform requirements in your access instructions before starting.
📋 Learning and Completion
Work through the short online learning and complete the activities or checks presented in the course. Follow NOCN's current completion instructions; a fixed exam format or pass percentage is not advertised here.
NOCN states that the purchased MicroLens course remains on the learner's account indefinitely and can be viewed and taken at a suitable time and place.
Provider reference: NOCN Group course catalogue. Course-specific access and completion instructions are supplied through the provider.
Learning Outcomes
🧘 Staying Calm
Explore the course's introduction to calm responses when a conversation feels challenging.
👂 Listening and Respectful Expression
Consider active listening alongside expressing yourself with respect.
💬 Sensitive Everyday Situations
Reflect on misunderstandings, conflict and sensitive conversations using the provider's activities.
💬 An Everyday Context
A learner needs to discuss a misunderstanding with a colleague. They use the introduction to think about listening and respectful expression before deciding how to begin the conversation.
Frequently Asked Questions
16 questions answered
Staying calm, active listening and respectful self-expression are specifically described.
Yes. Sensitive conversations and misunderstandings form part of the stated context.
The provider describes quizzes alongside interactive scenarios.
No tailored script-writing or advisory service is advertised.
The description refers to everyday life.
Yes. Practical communication tips are part of the introduction.
No counselling or clinical qualification is advertised.
Reflect on a communication habit you would like to practise in an appropriate everyday situation.
The course price is £27, in GBP.
After purchase, send your booking reference to hello@slbrothers.co.uk. We check your details and arrange external enrolment manually.
Access follows our enrolment arrangements and the individual instructions supplied; an instant automated connection is not promised.
The course is delivered through the external NOCN learning platform rather than as TrainifyHUB-hosted video lessons.
No scheduled tutor-led class is advertised for this self-paced online course. Study using the access arrangements supplied.
MicroLens courses are designed as short learning of around 10–15 minutes. Actual time depends on your pace and any review or reflection.
Use a suitable internet-connected device and review the provider’s course-specific technical requirements before starting.
Contact hello@slbrothers.co.uk with your TrainifyHUB reference and the name of the course.
What You'll Learn
✓ Explore how to stay calm during a difficult conversation.
✓ Recognise the role of active listening.
✓ Consider respectful ways to express a point of view.
✓ Reflect on misunderstandings and sensitive topics.
✓ Use scenarios and quizzes to review introductory learning.
✓ Identify an area of communication to practise further.
Why This Programme
Preparing to listen and speak thoughtfully can make a difficult subject easier to approach. This course focuses on the interaction, helping learners reflect on communication habits rather than memorise a script.
✓ Practical communication tips.
✓ Interactive scenarios and quizzes.
✓ Attention to listening and respectful expression.
✓ A manageable 15-minute introduction.
Certificate of Completion
Follow the NOCN course instructions to access your completion record and any certificate supplied. Keep the evidence with your learning records. This short introductory course is not advertised as a regulated qualification or professional licence.
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