Prompt Engineering for Work

Prompt Engineering for Work develops practical skills for writing, refining and reusing prompts for common workplace tasks. Across eight Modules, learners build prompts around goals, context, source material, constraints, audience and output format; use examples and reference material; refine outputs through follow-up prompts; apply reusable patterns for drafting, summarising and analysis; and use appropriate human review.

The course also covers safe prompting, confidentiality, personal-data awareness and prompt-injection risk. It keeps the emphasis on practical workplace use rather than coding, model development or vendor-specific automation.

By completing this course, learners will be able to:

Explain the main components of a structured workplace prompt.

Write prompts that define goal, context, source/reference material and expectations.

Use audience, tone, constraints and output format deliberately.

Use examples and reference material without assuming guaranteed accuracy.

Refine outputs through iterative and neutral follow-up prompts.

Use reusable prompting patterns for drafting, summarising and analysis.

Apply basic privacy, confidentiality and cyber-security awareness when prompting AI.

Explain prompt injection at awareness level.

Design simple reusable prompt workflows with human-review checkpoints.

Course Content

Module 1 - Prompt Engineering Fundamentals for Workplace AI

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Understand prompting as clear task instruction rather than a guarantee of truth.

• Compare a vague project-update request with a structured version that identifies audience, source notes, tone and output format.

Module 2 - Goal, Context, Source and Expectations

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Build prompts around a clear goal, relevant context, reference material and explicit expectations.

• Draft a client-delay email from an approved non-sensitive delivery note, specifying audience, 150-word limit and a clear call to action.

Module 3 - Constraints, Tone, Audience and Output Format

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Shape outputs for the intended stakeholder and purpose.

• Turn the same project notes into a concise board briefing and a plain-language team update.

Module 4 - Examples, Reference Material and Structured Prompts

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Use examples and approved reference material to improve alignment.

• Provide a short approved policy extract and ask for a checklist based on it, then compare the output with the original extract.

Module 5 - Iteration, Follow-Up Prompts and Refinement

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Improve an output through targeted, neutral follow-up instructions.

• Refine a summary that contains an unsupported claim, then independently verify the revised version against the source.

Module 6 - Prompt Patterns for Drafting, Summarising and Analysis

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Apply reusable prompt patterns to common workplace tasks.

• Use a reusable meeting-summary prompt to extract decisions, actions, owners and deadlines from supplied notes, then verify each item.

Module 7 - Safe Prompting, Confidentiality and Prompt Injection Awareness

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Use AI tools with appropriate privacy, confidentiality and cyber-security awareness.

• Before using customer information with an AI tool, identify what data is necessary, whether the tool is approved and who to ask if unsure.

Module 8 - Building Reusable Prompt Workflows with Human Review

Module Learning Outcomes

By the end of this Module, learners will be able to:

• Create repeatable prompt workflows with clear human-review checkpoints.

• Design a monthly project-summary workflow from approved source notes to prompt, factual check, manager review and release.